AstraVeda Sacred Privacy Commitment
At AstraVeda, we hold the sanctity, confidentiality, and trust of every seeker in the highest reverence. As a Vedic institution dedicated to authentic Jyotish, sacred poojas, and energized divine store items, we recognize that your astrological birth details and personal circumstances are deeply personal and sacred.
1. Information We Collect
To provide accurate Vedic calculations, personalized horoscope interpretations, and prompt delivery of sanctified items, we collect the following information:
- Astrological Birth Particulars: Full Name, Date of Birth, Exact Time of Birth, and Place of Birth (City, State, Country), Gotra, and Nakshatra.
- Contact & Identity Details: Email address, mobile phone number, WhatsApp number, and delivery address for certified gemstone / prasad dispatches.
- Consultation Queries: Specific spiritual or life questions submitted prior to or during consultations with our revered Vedic Acharyas.
- Transaction Details: Payment confirmation identifiers processed through RBI-authorized, 256-bit encrypted payment gateways (such as Razorpay). Note: AstraVeda never collects or stores sensitive card CVVs, PINs, or net banking passwords on our servers.
2. How We Guard and Use Your Sacred Data
Your data is processed strictly in accordance with authentic Vedic service fulfillment:
- Kundli Synthesis & Planetary Ephemeris: Your birth time and geographic coordinates are utilized exclusively by our Swiss Ephemeris astronomical calculation engines and our verified Pandit Ji to construct authentic D-1, D-9 Navamsha, and Shodashvarga charts.
- Temple Sankalp Recitation: For seekers booking sacred pujas, name and Gotra are whispered during Vedic Sankalp ceremonies before the sanctum altar.
- Sacred Order Fulfillment: Your physical address and phone number are shared solely with verified express courier partners (e.g. BlueDart, Delhivery, Speed Post) to deliver energized gemstones and yantras safely to your home.
3. Strict Non-Disclosure & Anti-Spam Pledge
4. Consultation Confidentiality
All one-on-one telephonic or video consultations with our Gurukul-trained astrologers are private and strictly confidential. Acharyas adhere to the Vedic code of conduct (Acharya Dharma) and are bound by stringent non-disclosure agreements.
5. Data Security & Storage
We maintain strict administrative, technical, and physical safeguards to protect against unauthorized access, loss, or alteration of personal information. All web communications are secured with high-grade SSL/TLS 256-bit encryption.
6. Seeker Rights & Profile Control
You have full ownership of your data. You may at any time:
- Access and update your birth details in your User Dashboard.
- Review past consultation notes and order invoices.
- Request permanent removal of your account and saved birth profiles by emailing our grievance desk.
7. Grievance Redressal & Sanctum Desk
For any inquiries or privacy-related requests, please contact our designated Sanctum Grievance Officer:
AstraVeda Sanctum Guidance Desk
Email: contact@astroveda.com / support@astraveda.com
Helpline: +91 98765 43210 (10:00 AM ΓÇô 7:00 PM IST)
Office: Shri Veda Mandir Marg, Connaught Place, New Delhi 110001, India