Return & Refund Policy

AstraVeda Return & Refund Policy

At AstraVeda, our foremost endeavor is to deliver genuine, lab-certified Vedic remedies and authentic spiritual satisfaction. We maintain a fair, transparent, and seeker-friendly policy for all physical store orders and digital spiritual services.

1. Sacred Store Physical Items (Gemstones, Rudraksha, Yantras & Malas)

We provide a 7-Day Sacred Replacement & Return Guarantee on all physical items purchased from the AstraVeda Sacred Store:

Conditions for Physical Item Returns:

• The gemstone, rudraksha, or yantra must be unused, unworn, and in its pristine original sacred condition.
• All original Government Lab Certificates, authenticity cards, sacred pouches, and bills must be returned intact.
• Custom-made jewelry (e.g. gemstones mounted in personalized Panchdhatu or Gold rings crafted specifically to user finger size) will be refunded after deducting actual goldsmith making/melting charges.

2. Spiritual Services & Vedic Pooja Anushthans

• Cancellations 24+ Hours Before Muhurat: If you request cancellation at least 24 hours prior to the scheduled puja commencement time, a 100% full refund will be initiated immediately.
• After Sankalp Initiation: Once the Vedic Brahmins have taken the sacred Sankalp with your Gotra and commenced the holy recitation, raw puja offerings (havan samagri, flowers, pure ghee, fruit offerings) are consumed in the sacred yagya. Therefore, refunds cannot be granted after Sankalp has commenced.
• Pandit Unavailability: If our Acharya is unable to conduct the ceremony due to unforeseen circumstances, the seeker may choose between an immediate 100% refund or rescheduling to the next auspicious Shubh Muhurat.

3. 1-on-1 Astrologer Consultations

• Consultation appointments may be rescheduled or cancelled with full refund up to 2 hours prior to the scheduled slot.
• If technical glitches from our side disrupt a call or chat, our support team will reschedule the balance time or refund the consultation fee.

4. Reverse Pickup & Refund Process

1. Initiate Request: Email us at support@astraveda.com or WhatsApp our support desk at +91 98765 43210 with your Order Number and photos (if damaged).
2. Free Reverse Pickup: Our courier representative will collect the packaged item from your doorstep.
3. Quality Inspection: Upon receipt at our Vedic center, the item is inspected for certificate and seal integrity within 24 hours.
4. Refund Disbursement: The refund will be credited directly to your original payment method (Bank Account, UPI, or Credit/Debit card) within 5 to 7 business days.